BILLY Footwear Now Availabile in Ireland
Free Delivery on Orders Over €100
We Accept Returns Within 28 days

Exchange and Return

RETURNS / SHIPPING
To return your product, you should mail your product along with your returns slip to: Keeks Accessibles Limited, 7 Ashdale, Ballyleary Rd, Cobh, Cork, P24 V129, Ireland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keeks.ie.
 
DISPUTES

The consumer can directly email Keeks Accessibles Limited via info@keeks.ie with quieries and/or complaints .
Complaints are usually handled within 30 days. If this is not possible for any reason, the consumer will be informed of the delay.
 
FORCE MAJEURE

In the event of force majeure, Keeks Accessibles Limited is not obliged to fulfill its obligations towards the consumer, or the obligation is suspended for the duration of the force majeure.
Force majeure is understood to mean any circumstance beyond its control, as a result of which the fulfillment of its obligations towards the consumer is wholly or partially prevented. These circumstances include strikes, fire, business failures, energy failures, non-delivery or late delivery by suppliers or other third parties engaged and the absence of any license to be obtained from the government. Force majeure also includes failures in a (telecommunications) network or connection or used communication systems and/or the unavailability of the internet site at any time.

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